We will refund an item, in full, if it is received faulty.

*Please email an image of the faulty item as soon as it is discovered.

Faulty goods will only be accepted for refund if they are returned within 14 days of receipt, unless we have notified you otherwise.

Please allow 7 working days for a refund to be processed.

* If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition, within 14 days of receipt and you will be eligible for an exchange.

* Due to hygiene reasons, this does not apply to earrings.

** this also excludes custom orders 

The item is your responsibility until it reaches us.

Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and please provide proof of postage.

The cost of returning the item to us is also your responsibility.

*Delivery charges are only refundable where goods are faulty.

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

* Once a customer has committed to purchasing a custom order, Sharlala Jewellery cannot accept cancellations or returns, as these orders will be processed at the makers expense and made especially for the customer.

A non-refundable 50% deposit, of the final cost (or agreed estimate) will be taken once the design has been signed off.

Any incorrect ring sizes, chain lengths and customisation details, are the sole responsibility of the customer. Resizing is accepted, but will incur a fee, as will any other adjustments, post signing off.

Ring sizers are available to ensure correct measuring prior to order completion, but an in person sizing is much preferred.